The Motor Ombudsman


We are proud to be a member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

Customer Service

We aim to provide the best level of service possible to our customers but we understand that issues will arise from time. Should this ever happen we aim to do whatever is reasonably possible to resolve an issue.

If you have an issue please contact us on 0161 881 3829, Monday to Friday, 9am to 5.30pm and 9am-12.30pm on Saturday. You can also e-mail us at or use the contact form on this site. (Click here to go to our contact page)

If you are unhappy with our service we abide by the Motor Industry Service and Repair Code of Practice which can be found on The Motor Ombudsman Website at (or click here to go to The Motor Ombudsman’s Code of Practice)

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process if you are not satisfied with the outcome of a concern.

For further information you can visit their website at, contact them using their contact form  (click here to go straight to the contact page ) or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge. (Sorry, we’ve not managed to find an 01, 02 or 03 number for them.)